On our initial telephone call with Kim Easterbrook we were impressed by her quick understanding of our requirements and by her engaging personality. These qualities were critical to us because we were not based in Melbourne and were not very familiar with Melbourne’s suburbs. We therefore needed a buyer’s agent we could trust and we immediately felt that Kim was reliable and trustworthy and she did not disappoint us. We gave Kim a tough challenge. We had a limited budget and high expectations for a family home in a highly sought after family friendly suburb. We were concerned that our expectations were not realistic and did not expect that this was going to be possible for Kim to find what we needed. We were pleasantly surprised. Within two weeks, Kim had found us the perfect family home in a fantastic suburb. Kim kept us up to date with every single development and when it came time to make an offer, she negotiated an even lower price than we would otherwise have been happy to pay. She also advised us on suitable special conditions for the sale that we would not have thought of if we were doing it ourselves. Our offer was accepted and is now conditional and we cannot wait to move in. We also cannot wait to meet Kim in person to express our gratitude.